1. Introduction
Welcome to BhuDhan (we, our, or us). These Terms and Conditions govern your use of the BhuDhan website and services, including the marketplace and seller platform.
By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the service.
2. Seller Registration and Account
To become a seller on BhuDhan, you must:
- Be at least 18 years of age
- Complete the registration process accurately
- Provide valid business documentation as required
- Maintain the security of your account credentials
- Accept responsibility for all activities that occur under your account
We reserve the right to reject any seller application or suspend/terminate accounts that violate our terms.
3. Listing Products
As a seller, you are responsible for:
- Providing accurate and complete information about your products
- Setting fair and transparent pricing
- Ensuring your products comply with all applicable laws and regulations
- Maintaining adequate inventory of listed products
- Promptly updating product information when changes occur
BhuDhan reserves the right to remove any product listings that violate our policies or applicable laws.
4. Order Fulfillment and Shipping
Sellers are responsible for:
- Processing orders promptly
- Packaging products securely to prevent damage during transit
- Shipping products within the timeframe specified in your listing
- Providing tracking information when available
- Addressing any delivery issues or delays
Failure to fulfill orders as described may result in penalties, including account suspension.
5. Payments and Fees
By selling on BhuDhan, you agree to:
- Pay the applicable commission on each sale as outlined in our Fee Schedule
- Accept payments through our approved payment methods
- Receive payouts according to our payment schedule
- Comply with all tax obligations related to your sales
We reserve the right to modify our fee structure with reasonable notice.
6. Returns and Refunds
Sellers must:
- Clearly state their return policy in product listings
- Honor the stated return policy
- Process returns and refunds promptly
- Resolve customer disputes in good faith
BhuDhan may intervene in disputes between sellers and buyers to ensure fair resolution.
7. Prohibited Products
The following products are prohibited on BhuDhan:
- Illegal or counterfeit items
- Hazardous materials not properly classified or labeled
- Products that infringe on intellectual property rights
- Banned pesticides or chemicals
- Products that make false or misleading claims
- Any other products prohibited by law
Listing prohibited products may result in immediate account termination.
8. Seller Performance Standards
We evaluate seller performance based on:
- Order fulfillment rate
- On-time shipping
- Customer satisfaction ratings
- Return rate
- Communication responsiveness
Sellers who consistently fail to meet our performance standards may face restrictions or account suspension.
9. Intellectual Property
By using our platform, you agree:
- Not to infringe on any third-party intellectual property rights
- To grant BhuDhan a license to use your product images and descriptions for promotional purposes
- To respect BhuDhan intellectual property rights
We take intellectual property violations seriously and will respond to legitimate notices of alleged copyright infringement.
10. Termination
BhuDhan reserves the right to:
- Suspend or terminate seller accounts for violations of these Terms
- Remove product listings that violate our policies
- Hold funds during investigations of potential violations
Sellers may terminate their account at any time, subject to fulfilling any outstanding orders.
11. Limitation of Liability
To the maximum extent permitted by law, BhuDhan shall not be liable for:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or business opportunities
- Damages arising from transactions between buyers and sellers
- Service interruptions or technical issues
12. Changes to Terms
We may modify these Terms at any time by posting the revised terms on our website. Your continued use of the platform after such changes constitutes acceptance of the new Terms.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
14. Contact Information
If you have any questions about these Terms, please contact us at:
Email: officialbhuppiiydv@gmail.com
Phone: +91 7206110977
Address: Rewari, Haryana, 123101